1. Introduction

Welcome to Happy Pet Hub ("Happy Pet Hub", "we", "us", or "our").

This Privacy Policy explains how we collect, use, disclose, store and protect personal information when you visit or use our website: https://www.happypethub.shop/ or purchase products from us.

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Happy Pet Hub operates an online store selling pet care products and accessories using a dropshipping fulfilment model. We serve customers in the United States, Canada, Australia and South Africa, and may receive visitors and customers from other countries.

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We respect your privacy and are committed to handling personal information lawfully, fairly, and transparently.

Where applicable, this Privacy Policy is intended to address requirements of the EU General Data Protection Regulation ("GDPR"), as well as applicable privacy laws in the jurisdictions in which we operate or serve customers.

The GDPR requires privacy information to explain matters including the identity of the controller, purposes and legal bases for processing, recipients, international transfers, retention and data-subject rights.

 

2. Who We Are

The data controller responsible for your personal information is: Happy Pet Hub
Website: https://www.happypethub.shop/
Email: happypethubshop@gmail.com
Business address: 13 Mahonie Crescent, Wavecrest, Jeffreys Bay, South Africa, 6330.

For privacy-related questions or requests, don't hesitate to get in touch with us using the email address above.

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3. What Personal Information We Collect

Depending on how you interact with our website, we may collect the following categories of personal information.

3.1 Information you provide directly

This may include:

• Full name

• Billing address

• Shipping/delivery address

• Email address

• Telephone/mobile number

• Account login information, where applicable

• Information provided when contacting customer support

• Information submitted through forms on our website

• Order details and purchase history

• Product preferences

• Reviews, comments or other content you voluntarily submit

• Marketing preferences

• Information you provide when requesting refunds, returns or order assistance

3.2 Payment information

When you make a purchase, payment information may be processed by third-party payment providers.

Depending on the payment method selected, these may include:

• PayPal

• Credit-card payment processors

• Debit-card payment processors

• Wix and/or Wix's payment-processing partners

• Card networks such as Visa and Mastercard

We do not intend to store complete payment-card numbers, CVV/security codes or other sensitive card authentication information on our own systems.

Payment information is generally handled directly by the relevant payment processor in accordance with its own privacy and security policies.

PayPal states that it collects information necessary to facilitate payments and purchases and applies its own privacy practices to such information.

Visa and Mastercard likewise maintain their own privacy frameworks governing information processed through their respective payment networks.

3.3 Information collected automatically

When you visit our website, certain information may be collected automatically, including:

• IP address

• Browser type

• Device type

• Operating system

• Approximate geographic location

• Language preferences

• Pages viewed

• Links clicked

• Date and time of visits

• Referring website

• Website interaction information

• Cookies and similar technologies

• Information about how you use our website

Some of this information may constitute personal data under applicable privacy laws.

 

4. How We Collect Personal Information

We may collect personal information:

1. Directly from you when you place an order.

2. When you create or use an account.

3. When you subscribe to marketing communications.

4. When you contact us.

5. When you submit a review or other content.

6. Automatically through cookies and similar technologies.

7. Through payment providers.

8. Through Wix and applications integrated into our website.

9. Through our dropshipping/fulfilment partners where necessary to fulfil your order.

10. From service providers assisting us with website operation, analytics, customer service, fraud prevention or marketing.

Where we obtain personal information from third parties, we will handle it in accordance with applicable law.

 

5. Why We Use Your Personal Information

We may process your personal information for the following purposes:

Order fulfilment

To:

• Process and confirm purchases

• Process payments

• Arrange delivery

• Provide tracking information

• Communicate with you about your order

• Process returns, exchanges and refunds

• Provide customer support

Website operation

To:

• Operate and maintain our website

• Create and manage customer accounts

• Remember shopping-cart information

• Improve website functionality

• Troubleshoot technical problems

• Protect our website against fraud and abuse

Customer service

To:

• Respond to enquiries

• Investigate complaints

• Resolve disputes

• Provide after-sales support

Business administration

To:

• Maintain business and transaction records

• Meet accounting requirements

• Comply with applicable laws

• Prevent fraud

• Detect security incidents

• Enforce our terms and policies

• Establish, exercise or defend legal claims

Marketing

Where legally permitted, we may use personal information to:

• Send promotional emails

• Tell you about new products

• Provide special offers

• Recommend products

• Measure marketing effectiveness

Where consent is required, we will obtain it before sending certain forms of electronic marketing.

You may unsubscribe from marketing communications at any time.

 

6. Legal Bases for Processing Under the GDPR

Where the GDPR applies, we rely on one or more of the following legal bases under Article 6 GDPR.

6.1 Performance of a contract

We process information where necessary to:

• Process your order

• Take payment

• Deliver your purchase

• Manage returns/refunds

• Provide customer service relating to your purchase

6.2 Legal obligations

We may process information where necessary to comply with legal obligations, including:

• Tax requirements

• Accounting requirements

• Financial recordkeeping

• Fraud prevention

• Consumer protection requirements

• Legal requests from competent authorities

6.3 Legitimate interests

We may process personal information where necessary for our legitimate interests, provided those interests are not overridden by your fundamental rights and freedoms.

Examples may include:

• Maintaining website security

• Preventing fraud

• Improving our products and services

• Understanding website performance

• Managing customer relationships

• Defending legal claims

• Operating and developing our business

6.4 Consent

Where required by law, we will rely on your consent for activities such as:

• Certain marketing communications

• Non-essential cookies

• Certain analytics or advertising technologies

Where processing is based on consent, you may withdraw your consent at any time.

Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

The GDPR expressly provides for the right to withdraw consent where processing is based on consent.

 

7. Cookies and Similar Technologies

Our website uses cookies and similar technologies.

Cookies are small files stored on your device that allow websites to remember information about your visit.

Wix explains that cookies may be used for functions including website functionality, security, fraud prevention and performance, and provides tools for website owners to implement cookie consent mechanisms.

We may use the following categories of cookies:

Essential cookies

These cookies are necessary for the website to function.

They may be used for:

• Shopping-cart functionality

• Checkout

• Login/session management

• Security

• Fraud prevention

• Website functionality

These cookies generally cannot be disabled without affecting the operation of the website.

Functional cookies

These cookies may remember preferences such as:

• Language

• Region

• Website preferences

• Shopping preferences

Analytics cookies

Where enabled, analytics cookies may help us understand:

• How visitors use our website

• Which pages are popular

• How visitors navigate the website

• Website performance

Marketing/advertising cookies

Where used and where legally required, these technologies may be used to:

• Measure advertising effectiveness

• Understand browsing behaviour

• Deliver relevant advertising

• Limit repetitive advertising

Where GDPR consent is required for non-essential cookies, we will provide a cookie-consent mechanism allowing visitors to accept or reject such cookies.

You can also control cookies through your browser settings.

 

8. Wix

Our website is hosted and operated using Wix.

Wix may process personal information on our behalf in connection with hosting, website functionality, security, e-commerce functionality and other services.

Wix states that its infrastructure includes servers in multiple locations, including Europe and the United States, and that applicable data-protection requirements apply to transfers of customer data outside the EEA where relevant.

Wix also provides privacy and GDPR tools to website owners, including mechanisms for handling data-subject requests and cookie consent.

Wix has its own privacy policy governing information it processes as an independent controller or processor, depending on the circumstances.

 

9. Payment Providers

We offer payment methods including PayPal, credit cards and debit cards.

Payment information may be processed by third-party payment providers and payment infrastructure providers.

These providers may receive information necessary to:

• Authorise payments

• Process transactions

• Prevent fraud

• Verify transactions

• Handle refunds

• Resolve payment disputes

• Comply with financial and legal requirements

PayPal

If you select PayPal, your payment may be processed by PayPal.

PayPal maintains its own privacy statement explaining how it collects, uses, shares, retains and protects personal information.

Visa

Visa may process transaction-related information as part of its payment network services.

Visa maintains its own Global Privacy Notice and additional country-specific privacy notices.

Mastercard

Mastercard may process transaction-related information as part of its payment network services.

Mastercard's Global Privacy Notice explains the types of information it may process, how it may be used and shared, data transfers, security and applicable privacy rights.

Please note: PayPal, Visa, Mastercard and other payment providers may act as independent controllers for certain processing activities. Their own privacy notices may therefore apply in addition to this Privacy Policy.

 

10. Dropshipping and Fulfilment Providers

Happy Pet Hub uses a dropshipping business model.

This means that some products may be shipped directly to customers by third-party suppliers, manufacturers, distributors or fulfilment partners.

Where necessary to fulfil an order, we may provide a supplier or fulfilment provider with information such as:

• Customer name

• Shipping address

• Email address

• Telephone number

• Product/order information

• Delivery information

We only provide information reasonably necessary to fulfil the relevant order or provide the relevant service.

Our suppliers and fulfilment partners may be located in countries outside your country of residence.

Where required by applicable law, we use appropriate contractual, technical and organisational measures to protect personal information transferred to service providers.

 

11. Other Third-Party Service Providers

We may use third-party providers to help us operate our business, including providers for:

• Website hosting

• Ecommerce services

• Payment processing

• Order fulfilment

• Shipping and delivery

• Customer support

• Email communications

• Marketing

• Analytics

• Fraud prevention

• Cybersecurity

• Website performance

• Accounting

• Legal and professional services

Third-party providers will receive personal information only where reasonably necessary for the services they provide or where otherwise permitted by law.

 

12. International Data Transfers

Because Happy Pet Hub serves customers internationally and uses international technology and service providers, your personal information may be processed or stored in countries other than the country in which you live.

For example, information may be processed by:

• Wix

• PayPal

• Payment processors

• Card networks

• Dropshipping suppliers

• Fulfilment providers

• Cloud-service providers

• Other technology providers

Some of these organisations may operate in the United States, European Economic Area, United Kingdom, Canada, Australia, South Africa or other jurisdictions.

Where the GDPR applies, and personal information is transferred outside the EEA, we will seek to use a lawful transfer mechanism, such as:

• An adequacy decision;

• Standard Contractual Clauses;

• Appropriate contractual safeguards;

• Binding Corporate Rules, where applicable; or

• Another lawful transfer mechanism recognised by applicable data-protection law.

The GDPR specifically requires information about international transfers and applicable safeguards to be provided to data subjects.

For Australian customers, applicable Australian Privacy Principles may also impose requirements concerning overseas disclosures. The OAIC states that organisations covered by APP 8 generally must take reasonable steps to ensure overseas recipients handle personal information consistently with the APPs.

 

13. Data Security

We take reasonable technical and organisational measures designed to protect personal information against:

• Unauthorised access

• Accidental loss

• Destruction

• Misuse

• Alteration

• Unauthorised disclosure

• Cybersecurity threats

Security measures may include:

• Encryption

• Secure connections

• Access controls

• Authentication controls

• Monitoring

• Security procedures

• Third-party security services

• Payment-provider security systems

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

You should therefore understand that transmission of information over the internet involves some degree of risk.

 

14. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, unless a longer period is required or permitted by law.

The appropriate retention period depends on factors including:

• The nature of the information

• The purpose for which it was collected

• Whether an active customer relationship exists

• Legal and regulatory obligations

• Accounting and tax requirements

• Fraud-prevention requirements

• Dispute-resolution requirements

• Potential or actual legal claims

For example, transaction and accounting records may need to be retained for longer than ordinary website browsing information because of legal, tax or financial-recordkeeping obligations.

When personal information is no longer required, we will take reasonable steps to delete, anonymise or securely dispose of it.

 

15. Your GDPR Rights

If the GDPR applies to you, you may have the following rights.

Right of access

You may request confirmation as to whether we process your personal information and, where applicable, request a copy.

Right to rectification

You may request correction of inaccurate or incomplete personal information.

Right to erasure

In certain circumstances, you may request that your personal information be deleted.

This is sometimes known as the "right to be forgotten".

Right to restriction of processing

In certain circumstances, you may request that we restrict how we process your personal information.

Right to object

You may object to certain processing, including processing based on legitimate interests.

You may also object to direct marketing.

Right to data portability

Where applicable, you may request certain personal information in a structured, commonly used and machine-readable format and request that it be transmitted to another organisation.

Right to withdraw consent

Where processing is based on consent, you may withdraw your consent at any time.

Rights relating to automated decision-making

Where applicable, you may have rights concerning solely automated decision-making, including profiling, where such processing produces legal or similarly significant effects.

The GDPR sets out these rights and requires organisations to provide information about how individuals may exercise them.

 

16. How to Exercise Your Rights

To exercise a privacy right, please contact:

Happy Pet Hub
Email: rossantaff@gmail.com

Please include:

• Your name

• Email address

• The nature of your request

• Any information that will help us identify the relevant records

We may need to verify your identity before responding to certain requests.

This is necessary to help prevent personal information from being disclosed to an unauthorised person.

Under the GDPR, requests should generally be addressed without undue delay and, in most cases, within one month. The GDPR also permits extensions in certain circumstances, particularly where requests are complex or numerous.

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17. Marketing Communications

If you subscribe to our marketing communications, we may send you information about:

• New products

• Special offers

• Discounts

• Promotions

• Pet-care products

• Happy Pet Hub news

You can unsubscribe at any time by:

• Clicking the unsubscribe link in our marketing emails; or

• Contacting us using the details in this Privacy Policy.

We will not use your personal information for direct marketing where doing so would violate applicable law.

 

18. Children's Privacy

Our website is intended for a general audience and is not specifically directed at children.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can investigate and take appropriate action.

 

19. Third-Party Websites

Our website may contain links to third-party websites, including:

• Payment services

• Social-media platforms

• Product manufacturers

• Shipping providers

• Other external websites

We are not responsible for the privacy practices, content or security of third-party websites.

You should review the privacy policy of any third-party website before providing personal information.

 

20. Your Rights in the United States

Privacy rights in the United States vary by state.

Certain U.S. states provide residents with rights relating to personal information, which may include rights to:

• Know/access personal information

• Correct inaccurate information

• Delete personal information

• Opt out of certain processing

• Opt out of targeted advertising or certain forms of profiling

• Appeal certain privacy decisions

Where applicable, we will honour rights provided by the privacy laws of the state in which you reside.

Payment providers may also have separate U.S. privacy obligations. For example, Mastercard publishes a U.S. privacy addendum addressing certain state privacy laws, including California privacy requirements.

If you are a U.S. resident and wish to make a privacy request, contact us using the details in Section 16.

 

21. Privacy Rights of Canadian Customers

Canadian customers may have rights under applicable Canadian privacy legislation, including PIPEDA where applicable, as well as substantially similar provincial legislation where applicable.

These rights may include:

• Accessing personal information

• Requesting correction of inaccurate information

• Understanding how personal information is used and disclosed

• Challenging an organisation's privacy practices

• Making a privacy complaint

The Office of the Privacy Commissioner of Canada explains that individuals generally have a right to access personal information held about them and to challenge its accuracy and completeness.

Where applicable, customers may also complain to the Office of the Privacy Commissioner of Canada or the relevant provincial privacy regulator.

 

22. Privacy Rights of Australian Customers

Australian customers may have rights under the Privacy Act 1988 (Cth) and the Australian Privacy Principles ("APPs"), where applicable.

These principles include requirements relating to:

• Transparency

• Collection

• Use and disclosure

• Direct marketing

• Overseas disclosure

• Data security

• Access

• Correction

The OAIC states that APP 12 addresses access rights and APP 13 addresses correction rights, while APP 8 addresses cross-border disclosures.

Australian customers may contact us regarding privacy complaints. If a complaint cannot be resolved, customers may have the right to contact the Office of the Australian Information Commissioner (OAIC).

 

23. Privacy Rights of South African Customers

South African customers may have rights under the Protection of Personal Information Act 4 of 2013 ("POPIA"), where applicable.

POPIA regulates the processing of personal information and provides rights concerning personal information, including rights relating to access, correction and deletion in appropriate circumstances.

South African customers may contact us with privacy concerns.

Where applicable, customers may also lodge a complaint with the Information Regulator of South Africa.

The Information Regulator provides an online process for lodging POPIA complaints.

 

24. Complaints and Supervisory Authorities

We encourage you to contact us first so that we have an opportunity to investigate and resolve your concern.

However, where applicable, you have the right to lodge a complaint with the data-protection authority or supervisory authority in the country or jurisdiction where you live, work or believe a privacy violation occurred.

European Union / EEA

If the GDPR applies to you, you may lodge a complaint with the competent data-protection supervisory authority in your EU/EEA country.

The GDPR expressly provides individuals with the right to lodge a complaint with a supervisory authority.

Canada

You may contact the Office of the Privacy Commissioner of Canada or the applicable provincial privacy regulator where relevant.

Australia

You may contact the Office of the Australian Information Commissioner (OAIC) where applicable.

South Africa

You may contact the Information Regulator of South Africa regarding applicable POPIA complaints.

 

25. Legal Disclosure of Personal Information

We may disclose personal information where reasonably necessary to:

• Comply with applicable laws

• Respond to valid legal processes

• Comply with court orders

• Protect our legal rights

• Prevent fraud

• Investigate suspected illegal activity

• Protect the safety of customers, employees or others

• Establish, exercise or defend legal claims

We will seek to limit such disclosures to what is reasonably necessary and legally permitted.

 

26. Business Transfers

If Happy Pet Hub is involved in a merger, acquisition, restructuring, sale of assets or similar transaction, personal information may be transferred as part of that transaction.

Where legally required, we will provide appropriate notice and take reasonable measures to protect personal information during such a transaction.

27. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• Changes to our business

• Changes to our website

• Changes to payment or fulfilment providers

• Changes to applicable laws

• Changes to our privacy practices

• New products or services

The updated version will be published on this page with a revised "Last Updated" date.

Where required by law, we will provide additional notice of material changes.

 

28. Contact Us

If you have questions about this Privacy Policy, want to exercise a privacy right, or wish to make a privacy complaint, please contact: Happy Pet Hub
Website: https://www.happypethub.shop/
Email: happypethubshop@gmail.com
Business/legal entity: Happy Pet Hub
Address: 13 Mahonie Crescent, Wavecrest, Jeffreys Bay, South Africa, 6330.